Florida Homeowners Guide · Claims

Filing a homeowners insurance claim in Florida: steps, deadlines and your rights

A claim is the moment your policy is supposed to work. Florida law puts deadlines on you and on your insurer, and knowing both makes the process faster and less stressful.

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Executive summary

The short version

In Florida you generally must give your insurer notice of a property claim within 1 year of the date of loss, and notice of a supplemental claim within 18 months. For a hurricane, the date of loss is the date the hurricane made landfall.

Your insurer has deadlines too: to acknowledge your claim, begin its investigation, inspect the damage, and pay or deny the claim within 60 days of receiving notice, with limited exceptions. Your job is to prevent further damage, document the loss and cooperate with reasonable requests.

  • Report promptly. The legal deadline is 1 year, but early reporting protects your claim.
  • Take photos and video before you clean up or throw anything away.
  • Make temporary repairs to prevent further damage and keep every receipt.
  • Your insurer generally must pay or deny within 60 days of notice.
  • Allied clients can call our service team for help filing and following up.

Should you file a claim?

Short answer: File when the damage clearly exceeds your deductible and comes from a covered cause. For small losses, talk to your agent first.

Compare the repair estimate with the deductible that applies. For a hurricane loss that is your hurricane deductible; for anything else it is the all-other-perils deductible. If the damage is close to or below the deductible, a claim may pay little or nothing while still appearing in your claims history.

There is one exception worth knowing: Florida’s consumer guidance recommends reporting hurricane damage even when it is under the deductible, so the amount is credited if a second hurricane strikes in the same calendar year.

Usually worth filing

  • Major wind or hurricane damage
  • Fire or significant smoke damage
  • A burst pipe with damage to floors, walls or cabinets
  • Theft with a police report
  • Any injury claim made against you
Talk to your agent first

  • Damage near or below the deductible
  • Wear, tear or a long-term leak
  • Flood, if you have no flood policy
  • Cosmetic issues with no functional damage
  • A repair you were already planning

How to file a homeowners claim, step by step

Short answer: Make it safe, stop further damage, document, report and keep records of every conversation.

The claim process

Safety firstShut off water, gas or power if needed. Leave if the home is unsafe.
Prevent further damageTarp the roof, board openings, dry out water. Keep receipts.
DocumentPhotos, video and a list of damaged items before cleanup.
ReportCall your insurer’s claims line or your agent and get a claim number.
Meet the adjusterWalk through the damage and share your documentation.
Review the estimateCompare it with contractor estimates and ask questions.
Repair and closeComplete repairs and submit any supplemental items on time.
Temporary repairs vs. permanent repairs

You are expected to protect the property from further damage, and reasonable costs are part of the claim. Hold off on permanent repairs until the insurer has had the chance to inspect, unless waiting would make things worse.

Florida claim deadlines for homeowners

Short answer: Notice of a new or reopened claim is due within 1 year of the date of loss, and notice of a supplemental claim within 18 months.

Type of claim Deadline to give notice What it means
Initial claim 1 year after the date of loss The first notice to your insurer about the loss.
Reopened claim 1 year after the date of loss A claim that was closed and that you ask the insurer to reopen.
Supplemental claim 18 months after the date of loss A request for additional payment for the same loss, such as newly found damage.

Source: section 627.70132, Florida Statutes. For hurricanes, the date of loss is the date the hurricane made landfall. Flood policies under the NFIP have their own, shorter proof-of-loss requirements.

Your policy also contains duties after loss, such as giving prompt notice, protecting the property, providing requested records and submitting a sworn proof of loss if the insurer asks for one. Read that section of the policy when you report the claim.

What your insurer must do, and when

Short answer: Florida law sets deadlines for the insurer to acknowledge, investigate, inspect and pay or deny a residential property claim.

Insurer’s obligation Deadline
Acknowledge your claim communication Within 7 calendar days of receiving it
Begin investigating Within 7 days after receiving proof-of-loss statements
Conduct a physical inspection, if one is needed Within 30 days after receiving proof-of-loss statements
Send you the adjuster’s detailed estimate Within 7 days after the estimate is generated
Pay or deny the claim, in whole or in part Within 60 days after receiving notice of the claim

Source: section 627.70131, Florida Statutes. Exceptions apply, including factors beyond the insurer’s control and extensions ordered by the Office of Insurance Regulation after a catastrophe.

Florida also has a Homeowner Claims Bill of Rights that insurers must provide after you file a claim. It summarizes these timelines in plain language.

Documentation checklist

Short answer: The better your records, the faster and fuller the settlement.

  • Policy number and declarations page
  • Date and cause of loss
  • Photos and video of all damage, taken before cleanup
  • A room-by-room list of damaged belongings with approximate age and value
  • Receipts for emergency repairs, tarps, drying equipment and hotel stays
  • Contractor estimates for permanent repairs
  • Any inspection reports you have: roof, four-point or wind mitigation
  • A log of every call and email: date, name and what was said

How homeowners claims are paid

Short answer: Your payment is the covered loss minus your deductible, and for dwelling repairs it often arrives in stages.

For the dwelling, Florida law generally has the insurer first pay at least the actual cash value of the loss, less the deductible, then pay the remaining replacement cost as the work is done and costs are incurred. If you have a mortgage, the lender is usually named on the check for structural repairs and will have its own process for releasing funds.

Belongings are paid according to the settlement basis on your policy, either replacement cost or actual cash value. Additional living expenses are reimbursed for the reasonable extra cost of living elsewhere while a covered loss makes the home uninhabitable. If your roof is insured at actual cash value or on a payment schedule, expect the roof portion to reflect that. See roof age and insurance.

If you disagree with the insurer’s decision

Short answer: Ask for the reasons in writing, provide more documentation, and use the dispute options in your policy and under Florida law.

  • Request a written explanation that cites the policy language relied on.
  • Submit a supplemental claim with contractor estimates or new evidence, within the 18-month window.
  • Mediation: the Florida Department of Financial Services runs a mediation program for residential property claims.
  • Appraisal: many policies include an appraisal process for disagreements about the amount of loss.
  • Professional help: you may hire a licensed public adjuster or an attorney. Read any contract carefully before signing.

As your agent, Allied does not decide claims, but we can explain your coverage, help you communicate with the carrier and escalate when a claim stalls.

How claims affect future premiums and eligibility

Short answer: Claims history is an underwriting factor. Weather claims and water claims are viewed differently, and several claims in a short period can limit your options.

This is not a reason to avoid a legitimate claim. It is a reason to maintain the home, to handle small maintenance issues yourself and to talk with your agent when you are unsure whether to file. After a claim, keep proof of completed repairs; the next underwriter will ask for it.

Questions Florida homeowners ask us

Frequently asked questions

Florida law generally requires notice of a claim within 1 year after the date of loss, and notice of a supplemental claim within 18 months.

The date the hurricane made landfall, as determined under Florida law.

Generally 60 days after receiving notice of the claim to pay or deny it in whole or in part, with limited exceptions.

It must acknowledge receipt of a claim communication within 7 calendar days, with limited exceptions.

A reopened claim is one that was closed and is reopened at your request. A supplemental claim asks for additional payment for the same loss, for example when more damage is discovered during repairs.

Make sure everyone is safe, stop further damage, take photos and video, then report the claim to your insurer or agent.

Make temporary repairs to prevent further damage and keep receipts. Wait on permanent repairs until the insurer has inspected, unless waiting would cause more damage.

It can affect your premium or eligibility at renewal. The effect depends on the type of claim, the amount and your history.

Usually there is nothing to be paid. The exception is hurricane damage, which is worth reporting so the amount is credited toward your hurricane deductible if another hurricane hits the same year.

A sworn statement of the amount you are claiming, with supporting documentation. Submit it if your insurer requests one, by the deadline in the policy.

A notice Florida insurers must provide after you file a residential property claim. It summarizes your rights and the insurer’s deadlines.

The lender has an insurable interest in the structure, so it is named on dwelling payments. Contact the lender’s loss draft department for its release process.

The difference between the actual cash value first paid and the full replacement cost. It is paid as repairs are completed and costs are incurred, if your policy provides replacement cost coverage.

Coverage for the reasonable extra cost of living elsewhere, such as rent, hotel and meals above your normal costs, while a covered loss makes your home uninhabitable.

Ask for the denial in writing with the policy language cited, provide additional documentation, and consider mediation through the Department of Financial Services, appraisal if your policy allows it, or professional help.

A licensed professional you can hire to represent you in a claim, for a fee that is usually a percentage of the settlement. Florida regulates public adjuster fees and contracts.

Florida law now prohibits assignment of post-loss benefits under residential property policies issued on or after January 1, 2023. You can still choose your own contractor.

The insurance company’s adjusters decide and pay claims. Your agent explains coverage, helps you report the claim and follows up with the carrier on your behalf.

Report it to your flood insurer, which is separate from your homeowners insurer. NFIP policies have their own proof-of-loss deadline, so act quickly. See the flood guide.

File with both insurers. Each adjuster separates the damage by cause, so document water lines and roof or window damage carefully.

Keep them as long as you own the home. Future insurers often ask for proof that prior damage was repaired.

Our service team helps clients report claims, understand the process and follow up with the carrier. Call (954) 475-8886 or contact us.

Why homeowners trust Allied

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Allied helps clients with claims filing and follow-up. Compare your options with a licensed advisor before your next renewal.

This guide is general information for Florida homeowners, not legal advice and not a statement of coverage. Coverage, eligibility, deductibles and pricing depend on the insurer, the policy form and your property. Laws, Citizens rules and carrier guidelines change; confirm current details with a licensed advisor and read your policy. Allied Insurance Group, 6600 Taft Street #100, Hollywood, FL 33024 · (954) 475-8886.