No matter which type of claim you have, we will walk you through the experience. Our goal is to make sure everything goes smoothly. Our trusted claims experts are available 24/7 and know what it takes to make your entire experience as reassuring and convenient as possible.
Let us be your claims advocate. We have your best interest at heart. Please contact us before making a claim with your insurance company.
If you already have a company in mind, you can use them too. In fact, you can use any company you like, but you should check to see if they’ll guarantee your repairs.
Property Repair Companies
We have a network of repair companies for property claims. If you need home restoration, water remediation, construction repair, fallen trees, or anything else property related, please visit our preferred partners.
We have a network of repair companies for vehicle claims. Whether its for your vehicle, motorcycle, boat, or RV, one of our partner companies will be able to make the necessary repairs. Please visit our preferred partners to get in touch with them.
Here are some things to consider if you are deciding whether to file a claim:
Was anyone injured?
Did you damage someone else’s property or vehicle?
Is it unsafe to live in your home or drive your car?
Are the damages above your deductible?
Is it just a maintenance issue or normal wear-and-tear?
If you answered yes to one or more of these questions, you should consider filing a claim. That way we can begin collecting the information needed to resolve your claim quickly. If you have questions about filing a claim, call our service department at 954-475-8886 to speak to a dedicated Claims Advocate or contact your carrier directly.
In the meantime, browse our claims resources below to find guidance on the most frequently asked questions.
The Claims Process
Our role as your Claims Advocate is to ensure you receive the highest level of service from our partners while utilizing your coverage to its fullest ability. We’re available to address your coverage questions as they arise and to advocate on your behalf when necessary.
What is a Claims Advocate?
We’re glad you asked! As an advisor and trusted resource, the Claims Advocate serves as a primary contact to our clients to:
Review their policy and discuss the details of a loss
Give customized service throughout the claims process
Provide clear and timely information before, during and after a claim
Proactively help the client to achieve a prompt and fair settlement
If you need to file a claim, make sure to call us first! Our team will help you determine if a claim should be filed and connect you with the insurance carrier to start the claims process. We will even follow up throughout the claim if needed.
Keep in mind, before filing a claim you’ll want to get an estimate of the damages before making permanent repairs. For home claims, consider calling a plumber or roofer to stop any issues that may cause permanent damage, like an active leak.
Call 954-475-8886 for our dedicated Claims Advocacy team to help walk you through this process, or use the online options here to notify us of your claim.
Yes, we recommend obtaining an estimate before filing a claim. Once you have your estimate, give us a call to discuss your options. We’ll also look at your policy with you to see if your estimate is above your deductible.
If my home was damaged, can I start repairs?Victor Gonzalez2023-11-29T12:47:29-05:00
If a natural disaster has caused significant damage to your home, you may be tempted to begin repairs right away. We get it, you just want your life back to normal. But these small repairs can mask a lot of the damage and will make it hard for an adjuster to make a fair estimate of the repair costs.
Temporary fixes that could help prevent any further damage are a good idea, but it’s best to wait until after the insurance adjuster has taken a good solid look at your property to make permanent repairs.
How long will my car insurance claim take?Victor Gonzalez2023-11-29T12:46:40-05:00
This is not an easy answer. Different insurance companies will have different formulas on determining your insurance premium; one of which can be claim frequency and severity. It is our recommendation to discuss your specific claim with our claims manager to see if turning in a claim makes sense. However, all possible liability claims need to be turned in; as the insurance company needs to be put on notice.
What is an adjuster?Allen2023-04-07T15:04:42-04:00
An adjuster is a representative of the insurance company that helps settle a claim. They are not employed by us. We do not settle claims as this is done by the adjuster. However, we will assist in making sure a covered claim is paid fairly and promptly.
DISCLAIMER: Informational statements regarding insurance coverage are for general description purposes only. These statements do not amend, modify or supplement any insurance policy. Read your policy or consult with your agent for details. Your eligibility for particular products and services is subject to final underwriting and acceptance by the insurance company providing such products or services.
This website does not make any representations that coverage does or does not exist for any particular claim or loss, or type of claim or loss, under any policy. Be sure to read the policy, including all endorsements, or prospectus, if applicable.